Terms of service

BUYSTIX is a trust platform for social commerce in Nigeria. It connects buyers and vendors and holds payments in escrow between them. BUYSTIX does not sell its own products, and it is not a party to the sale of any item listed by a vendor.

You must provide accurate details when you create an account, and you are responsible for keeping your login details private. An account is required to transact. There is no guest payment on BUYSTIX.

Buyer and vendor agree a deal in chat, including item photos, price, and the delivery fee, which only the vendor sets. The buyer pays, and BUYSTIX holds the money. The vendor ships the order. The buyer confirms receipt within 24 hours of delivery, and the money is then released to the vendor.

If the buyer does not confirm within 24 hours and no dispute is open, the money is released automatically. If a dispute is open, release is blocked until the dispute is decided.

The buyer approves the fee inclusive total before paying. The vendor is responsible for dispatching the order as described in the chat, and the buyer is responsible for confirming receipt honestly and promptly.

Verification gates withdrawals only. Unverified vendors cannot withdraw. Phone verified vendors can withdraw up to a lifetime cap of ₦200,000. Identity verified vendors, verified with a government approved ID and a selfie, can withdraw in full.

If anything goes wrong, report the problem from the order page. Your payment stays locked while the issue is resolved. Disputes are decided on chat and photo evidence, and every dispute ends in one of two outcomes: release or refund. We aim to resolve disputes within 48 hours.

You must not pay outside BUYSTIX to evade protection, post fake listings, impersonate another vendor, share another person private details, or abuse support and dispute channels. BUYSTIX may suspend or close accounts that break these rules.

The limits of BUYSTIX liability, including for items, deliveries, and third party services, are to be settled by counsel before launch and will be stated here in the final terms.

We may update these terms as the platform grows. Material changes will be announced in the app and on the website before they take effect.

Company legal name, registration details, and contact address are to be confirmed by counsel and will be published here. For help with any order or account, contact us through the support page.

Contact support